Exchange and Return

Return and Exchange

We sincerely hope you and your customer will be happy with your purchase. We strive to provide 100% satisfaction to our customers, All measures and process are in place to ensure that any error is minimised and customers are not inconvenienced due to our error or mistake.

We take utmost care to write the indicative measurement of each piece of jewellery in our product description, the photographs are taken in natural light so that what you see is what you receive, We ensure that they are packed and padded adequately to ensure that the package and travel securely which is tried and tested, if you still have queries, please feel free to contact us for more information.

We understand that there are times despite all precautions the jewellery you receive may not be the suitable for you. Unfortunately, we are unable to accept returns and all sales are final for both Stockist and Drop ship shipment. The only exceptions are if a wrong shipment is sent or jewellery received is damaged.

All Sales are final and we do not accept returns only on the below situations & Conditions apply.

  • Wrong item sent.
  • Shipment is damaged on arrival
  • Lost in Transit

Wrong Item Sent or Damaged on Arrival:- We understand that there are times despite all precautions the jewellery you receive may not be the suitable for you. Unfortunately, we are unable to accept returns and all sales are final for Dropship shipment. The only exceptions are if a wrong shipment is sent or jewellery received is damaged.

Packaged Lost in Transit:- All our packages are sent with a tracking number, If the package is lost, we will replace the shipment. However, this missing parcel confirmation must be received by the service provider before the replacement shipment is sent. Getting a confirmation of lost shipment will involve both sender and received to work together to at the both the ends with the carrier and will require the cooperation to resolve this.

Note:- Stockist want’s to change the display product and it has not been used, you have to inform us 72 hours from the time of receipt. However please note the all shipping cost incurred will this exchange process and additional payment will be the Stockist responsibility. If there is any excess to be refunded by Adorn A Bride that will be given in the form of store credit that can be used by the stockist.

If by any chance, the item is returned without notice or approval, we will refund only 50% of the total product value less the shipping charges and other costs if incurred ( Only if we are able to identify the order and there is sufficient documentation to identify the order). This decision is completely with the management of Adorn A Bride which is final.

How to Complete a Return

  • E-mail info@adornabride.com with the order number, within 5 days of receiving the item for a return or exchange.
  • If the customer's return is approved, Adorn A Bride will forward the return address. Return postage is the customer's responsibility.
  • Please include the invoice of your purchase with the package.
  • Please ensure the items are sent back within 3 days after the return approval is sent through registered post or with tracking number which is to be email to info@adornabride.com
  • All items must be in their original boxes and packaging and be in new, unused condition to complete the return for store credit or exchange for the order.
  • It is the responsibility of the customer to ensure that the shipment is returned safely and securely.
  • Refund or store credit will be affected, only on receipt and inspection of products and as agreed upon.

** Items returned items are damaged or in a used condition only partial store credit/ refund will be given after assessment.

Store Credit

How to use the Store Credit?

Once the return is effected, the customer’s account will be credited with a store credit. To use the store credit amount, please log into your account, add to cart any product and at the checkout, you will able to use the store credit. You will also be able to view the amount of store credit available in your My Account menu. (View)